1.ACCEPTANCE OF TERMS
3. SITE ACCESS
3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.
4. FEES; PAYMENT; RETURN POLICY
4.2 For orders to be shipped outside of Malaysia, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.
4.3 Purchases are subject to CRAFT LA Trading Customer Care policy.
If the product you have received is faulty , you can request to return the item back to seller and get a refund within 7 -14 days . However, if the cause of exchange is due to an engraving mistake made on our part, we will cover the shipping fee and redo a new handcraft item that you order.
Exchange is valid only if:
A wrong item is sent to you or Engraving mistake was made by us
A return process requires buyers to ship the received product back to us in the same condition as when it first arrived, together with other free gifts or items provided by seller.
5.2 CRAFT LA Trading offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. You may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
5.3 If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
5.4 CRAFT LA Trading will store a record of your transactions for a minimum of one year.
6. ACCEPTANCE OF YOUR ORDER
6.2 Unless you cancel your order, acceptance of your order and completion of the contract between you and CRAFT LA Trading will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Malaysia and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of CRAFT LA Trading.
6.4 We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
7. PROMOTION CODES
8.2 CRAFT LA Trading endeavors to protect user information to ensure that user account information is kept private, however, CRAFT LA Trading cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
9. THIRD PARTY WEBSITES
9.2 You may create a link to this Site, provided that:
9.2.1 The link is fair and legal and is not presented in a way that is:
22.214.171.124 Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
126.96.36.199 Harmful to our reputation or the reputation of any of our affiliates.
9.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
9.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.
10. INTELLECTUAL PROPERTY
10.3 CRAFT LA Trading as well as page headers, custom graphics, buttons, images and other content on the Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by CRAFT LA Trading. or its licensors, supplier or partners. Other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from the Site is strictly prohibited.
11. LIMITATION OF LIABILITY