1.ACCEPTANCE OF TERMS

1.1 The following terms and conditions govern all use of the www.craftla.com.my website (the “Site”) and the services available at the Site (taken together, the “Service”). The Service is owned and operated by CRAFT LA Trading . The Service is offered subject to acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by CRAFT LA Trading (collectively, the “Terms of Use”).

1.2 CRAFT LA Trading reserves the right, at its sole discretion, to modify or replace any of these Terms of Use at any time. It is your responsibility to check the Terms of Use periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

2. ABILITY TO ACCEPT TERMS OF USE

2.1 You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.

3. SITE ACCESS

3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.

3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.

4. FEES; PAYMENT; RETURN POLICY

4.1 Certain products offered by (or on behalf of) CRAFT LA Trading through the Site will require payment by you (“Products”). You shall pay all applicable fees, as described on the Site, in connection with the Products selected by you. All fees are in Malaysia Ringgit unless stated otherwise by CRAFT LA Trading on the Site. Payment can be made by Visa, MasterCard,, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. CRAFT LA Trading reserves the right to change its prices (and to institute new charges) for the Products at any time. Purchases by you following the posting of such changes on the Site constitutes your acceptance of any new or increased charges.

4.2 For orders to be shipped outside of Malaysia, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

4.3 Purchases are subject to CRAFT LA Trading Customer Care policy.
If the product you have received is faulty , you can request to return the item back to seller and get a refund within 7 -14 days . However, if the cause of exchange is due to an engraving mistake made on our part, we will cover the shipping fee and redo a new handcraft item that you order.

Exchange is valid only if:
A wrong item is sent to you or Engraving mistake was made by us

A return process requires buyers to ship the received product back to us in the same condition as when it first arrived, together with other free gifts or items provided by seller.

5.ORDERS

5.1 All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

5.2 CRAFT LA Trading offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. You may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

5.3 If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

5.4 CRAFT LA Trading will store a record of your transactions for a minimum of one year.

6. ACCEPTANCE OF YOUR ORDER

6.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

6.2 Unless you cancel your order, acceptance of your order and completion of the contract between you and CRAFT LA Trading will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Malaysia and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of CRAFT LA Trading.

6.3 We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use.

6.4 We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

7. PROMOTION CODES

7.1 Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

8. PRIVACY

8.1 Your personal CRAFT LA Trading account information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

8.2 CRAFT LA Trading endeavors to protect user information to ensure that user account information is kept private, however, CRAFT LA Trading cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

9. THIRD PARTY WEBSITES

9.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

9.2 You may create a link to this Site, provided that:

9.2.1 The link is fair and legal and is not presented in a way that is:

9.2.1.1 Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or

9.2.1.2 Harmful to our reputation or the reputation of any of our affiliates.

9.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.

9.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.

10. INTELLECTUAL PROPERTY

10.1 You agree that all content and materials delivered via the Service or otherwise made available by CRAFT LA Trading at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by CRAFT LA Trading in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your own informational purposes; provided, that you retain all copyright and other proprietary notices contained therein. Systematic retrieval of data or other content from this Site to create or compile, directly or indirectly, a collection, database or directory without written permission from CRAFT LA Trading is prohibited.

10.2 Reproducing, copying or distributing any content, materials or design elements on the Site for any other purpose is strictly prohibited without the express prior written permission of CRAFT LA Trading. Use of the content or materials for any purpose not expressly permitted in these Terms of Use is prohibited. Any rights not expressly granted herein are reserved.

10.3 CRAFT LA Trading as well as page headers, custom graphics, buttons, images and other content on the Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by CRAFT LA Trading. or its licensors, supplier or partners. Other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from the Site is strictly prohibited.

11. LIMITATION OF LIABILITY

11.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:

11.1.1 All conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and

11.1.2 Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.

12. INDEMNIFICATION

12.1 You agree to defend, indemnify and hold harmless CRAFT LA Trading, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys’ fees, that arise from your use or misuse of the Service.

13. COLLECTION OF PERSONAL INFORMATION

13.1 We may collect and use information about you in accordance with our Privacy Policy.

14. DURATION OF TERMS

14.1 These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.

15. INTEGRATION AND SEVERABILITY

15.1 These Terms of Use are the entire agreement between you and CRAFT LA Trading with respect to the Service and use of this Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and CRAFT LA Trading with respect to this Site (but excluding the use of any software which may be subject to a separate end-user license agreement). If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable.

16. MISCELLANEOUS

16.1 These Terms of Use and the Service contemplated hereunder are personal to you, and are not assignable, transferable or sub licensable by you except with CRAFT LA Trading prior written consent. CRAFT LA Trading may assign, transfer or delegate any of its rights and obligations hereunder without consent. All waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture or employment relationship is created as a result of this agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.

17. GOVERNING LAW

17.1 These Terms of Use will be governed by and construed in accordance with the laws of Malaysia, and the courts of Malaysia will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.

18. CONTACT

You may contact CRAFT LA Trading at: craftlatm@gmail.com.