Frequently Asked Questions

Can’t wait for it? Read our FAQ now 😛

Where is your shop located ?

You’re looking at it! CRAFT LA is all online, which is how we’re able to bring you a range of all artisan and crafters from all corners of Malaysia. So there is no physical brick-and-mortar outlet.

How do I buy this awesome thing I’ve seen on your site?

It’s super easy – just click the “add to cart” button, and then proceed to checkout. You’ll need to give us your billing and shipping information, and leave any additional information for us.

How long will delivery take?

For local delivery, for Ready Craft estimated delivery time is 2 to 3 working days. For Special Customize estimated delivery time for 5 – 10 working days.

Do you ship internationally?

Yes we do! International shipping is available . We provide shipping to all around the world. For Oversea, standard shipping takes 7-14 working days.

How do I track my order ?

After you finish purchase and order , You’ll get a confirmation email & sms via courier service , once our artisan have send out. You could track it through here ,https://www.aftership.com/en/courier/malaysia-post.

I am an Artisan,How Should i join in your platform ?

We are glad to have youjoined in this family!! Email us your Portfolio to inquiry@craftla.com.my and our PIC will follow up with you

Send us an email